Frequently asked questions to help you buy a voucher, a gift box or an item - Hôtel Restaurant Spa Verte Vallée
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase, in digital format. You can also choose to pick it up and pay directly at the reception of Hôtel Restaurant Spa Verte Vallée.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. It is also possible to order and pay for them on-site at the Hôtel Restaurant Spa Verte Vallée reception.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to send the gift voucher directly to the beneficiary without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Hôtel Restaurant Spa Verte Vallée.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your gift box when finalizing your order. Delivery can be made by email, by mail, or you can opt for in-store pickup, depending on your preferences. Enjoy the unique experience offered by Hôtel Restaurant Spa Verte Vallée.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be customized according to your wishes and sent to the address of your choice. Enjoy the unique experience offered by Hôtel Restaurant Spa Verte Vallée.
How do I create a group fund and invite people?
To create a kitty and offer a gift box from Hôtel Restaurant Spa Verte Vallée, select the dedicated option during your online purchase. You can then invite participants by email or by sharing a link. The beneficiaries can book their dates directly with the establishment.
How can I choose the amount for a gift card?
The amount of the gift voucher is determined by the gift boxes available at Hôtel Restaurant Spa Verte Vallée. You can choose from the proposed options to find the one that fits your budget and desires.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Enjoy your experience with Hôtel Restaurant Spa Verte Vallée.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at Hôtel Restaurant Spa Verte Vallée.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order, to offer moments of relaxation and indulgence to your loved ones at Hôtel Restaurant Spa Verte Vallée.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at Hôtel Restaurant Spa Verte Vallée.
How do I purchase or give a gift box?
To offer a gift box from Hôtel Restaurant Spa Verte Vallée, select the gift box of your choice from our stays, gourmet menus, or spa treatments, add it to your cart, and personalize it with a message before finalizing your order. You can choose between a gift pouch delivered to your home or an immediate digital send for flexible use.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate to a loved one so they can choose their own experience at Hôtel Restaurant Spa Verte Vallée. The recipient can select from our stay packages, gourmet menus, or wellness treatments, according to their preferences, at our Hôtel Restaurant Spa Verte Vallée establishment.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. For an unforgettable stay or wellness experience, take advantage of our customizable offers at Hôtel Restaurant Spa Verte Vallée.
Is the gift box customer service reachable by email?
You can write to us at the email address indicated on our website for any questions regarding your gift box. Our team is committed to responding to you within 48 business hours, for an unforgettable stay at Hôtel Restaurant Spa Verte Vallée.
Is the gift box customer service reachable by phone?
The customer service of Hôtel Restaurant Spa Verte Vallée is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also find useful information on our website or directly at the establishment.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the Hôtel Restaurant Spa Verte Vallée website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available on the Hôtel Restaurant Spa Verte Vallée website to answer your questions about gift boxes. The chat opening hours are indicated on the contact page.
Is there a dedicated customer service for gift boxes?
You can find information on how to use your gift box directly on our website or by consulting the general terms and conditions. Enjoy your experience at Hôtel Restaurant Spa Verte Vallée to the fullest.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift boxes. You will find information on their use, validity, and the services included at our establishment, Hôtel Restaurant Spa Verte Vallée.
Is spa access included in my gift box?
Access to the spa is included in some gift boxes from Hôtel Restaurant Spa Verte Vallée, such as the Day Spa 'Le Classique' or half-board stays. Check your gift box options to confirm this service.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box enjoys the same services as other guests at Hôtel Restaurant Spa Verte Vallée, namely access to the pool, sauna, hammam, and jacuzzi, as well as spa treatments and gourmet menus at the restaurant Les Grands Arbres, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find options such as access to the pool, sauna, hammam, and jacuzzi, as well as the menus and massages offered by Hôtel Restaurant Spa Verte Vallée.
Is parking included in my gift box?
Parking is not included in the Hôtel Restaurant Spa Verte Vallée gift boxes. For added convenience, the establishment has a nearby parking lot, but it is advisable to check the specific conditions at the time of booking.
Is breakfast included in my gift box?
Breakfast is not included in the Hôtel Restaurant Spa Verte Vallée gift boxes. For a complete stay, you can choose a box that includes dinner and breakfast, or add this option during your booking.
Is special attention given to the recipient of a gift box?
Hôtel Restaurant Spa Verte Vallée pays special attention to gift box beneficiaries. You will enjoy a moment of serenity and softness, with access to the pool, sauna, hammam, and jacuzzi, as well as body and facial treatments for a pure moment of letting go. Specific terms are detailed upon your reservation at our Hôtel Restaurant Spa Verte Vallée establishment.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink in your gift box depends on the specific conditions of Hôtel Restaurant Spa Verte Vallée. To make the most of your stay, you can complement your order with additional options such as an aperitif or a bouquet of flowers.
Should we bring towels to the Spa?
The towels are provided by the Hôtel Restaurant Spa Verte Vallée establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly offer multiple personalized gift boxes to your employees. Our gift boxes are customizable according to your wishes, for a unique and tailored gift for each, at Hôtel Restaurant Spa Verte Vallée.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or in paper format. The gift boxes from Hôtel Restaurant Spa Verte Vallée are customizable and can be delivered immediately in digital version or as a gift pouch to your home.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases of gift boxes. A customized quote is established based on the ordered volume, for exceptional moments at Hôtel Restaurant Spa Verte Vallée.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our Hôtel Restaurant Spa Verte Vallée establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address linked to your gift box, you can provide us with your order number as well as the new email address. We will update your information for your Hôtel Restaurant Spa Verte Vallée gift box.
How can I leave a review for my gift box?
You can share your feedback about your experience online on our website or directly at the Hôtel Restaurant Spa Verte Vallée reception.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or call us during opening hours. Our gift boxes are customizable and can include additional options such as wine packages or flower bouquets. Enjoy the unique experience offered by Hôtel Restaurant Spa Verte Vallée.
Is there a dress code for the gift box?
For the Les Grands Arbres restaurant at Hôtel Restaurant Spa Verte Vallée, smart casual attire is recommended. For the spa, a robe and sandals will be provided on site.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the establishment. At Hôtel Restaurant Spa Verte Vallée, we offer a complete range of body and facial treatments for a pure moment of relaxation.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. Recipients can choose their stay or treatment dates directly with the Hôtel Restaurant Spa Verte Vallée establishment.
How can one access the hotel from the airport?
To reach Hôtel Restaurant Spa Verte Vallée from the airport, you can choose to take a taxi or rent a car. The establishment is located in Munster, a few kilometers from Colmar, in the Munster valley in Alsace. You will thus enjoy a lush and peaceful setting for your stay.
Is the establishment accessible to people with reduced mobility?
The accessibility of Hôtel Restaurant Spa Verte Vallée for people with reduced mobility is ensured thanks to adapted facilities. Located in the heart of a green park near Colmar, the establishment offers a comfortable and accessible stay for everyone.
Are pets allowed in the establishment?
Hôtel Restaurant Spa Verte Vallée allows pets, subject to specific conditions of the establishment.
Where can I find the menus?
The menus of the Les Grands Arbres restaurant are available on the detailed sheet of each gift box or directly on the website of the Hôtel Restaurant Spa Verte Vallée. You will find the gastronomic options offered for your stay or lunch there.
What are the hours of operation?
The opening hours of Hôtel Restaurant Spa Verte Vallée vary depending on the service. During your stay or spa day, you can enjoy the relaxation areas, the restaurant, and the treatments offered at the establishment.
Is there parking available near the establishment?
Hôtel Restaurant Spa Verte Vallée has a nearby parking lot to facilitate your stay and relaxation in Alsace.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Hôtel Restaurant Spa Verte Vallée can be delivered by email or by mail according to your preference. You can also choose to pick them up and pay on-site at the reception. The boxes are sent immediately in digital version or as a gift package to your home.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose between a gift pouch version delivered to your home or an immediate digital send. The boxes can be customized according to your preferences for a unique experience at Hôtel Restaurant Spa Verte Vallée.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays, gourmet menus, and wellness moments at Hôtel Restaurant Spa Verte Vallée. For additional items, the conditions are specified at the time of purchase, in our establishment Hôtel Restaurant Spa Verte Vallée.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer an exceptional moment at Hôtel Restaurant Spa Verte Vallée. The physical version is sent to your home, while the digital version is available immediately.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation, reflecting the experience you will give to your loved ones with Hôtel Restaurant Spa Verte Vallée.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for Hôtel Restaurant Spa Verte Vallée. The e-gift box version is available via email for immediate redemption.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. Shipping fees will apply according to the conditions of the Hôtel Restaurant Spa Verte Vallée establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying fees and delivery times depending on the destination. Our gift boxes allow you to enjoy gastronomic stays, spa days with massages and lunch, or moments of well-being at Hôtel Restaurant Spa Verte Vallée.
What are the delivery times for gift boxes by mail?
The gift boxes from Hôtel Restaurant Spa Verte Vallée are shipped within 24 to 48 hours after the order. The delivery time then depends on the destination and the chosen shipping method. Digital gift boxes are sent immediately by email, while physical gift boxes are delivered within 3 to 5 business days in mainland France.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times depend on the conditions of the Hôtel Restaurant Spa Verte Vallée establishment.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order. You can choose immediate digital delivery or the gift pouch version at your home, according to your preferences, at our establishment Hôtel Restaurant Spa Verte Vallée.
How can I track my order?
You can track your order by logging into your account on our website. All our gift boxes are customizable to your liking, and the lucky recipient can book their dates at the Hôtel Restaurant Spa Verte Vallée establishment.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery details are available during the order, for a personalized experience at Hôtel Restaurant Spa Verte Vallée.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is 2 to 3 business days, depending on your location. Your gift box will be shipped from our official store of the Hôtel Restaurant Spa Verte Vallée.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at Hôtel Restaurant Spa Verte Vallée. You will be able to enjoy our services according to the conditions indicated at the time of purchase of your gift box.
Can my gift box be extended if not used?
The extension of your Hôtel Restaurant Spa Verte Vallée gift box depends on the establishment's conditions. You can fully enjoy your gift by booking your dates at our 4-star hotel located in Munster, Alsace, and discover our gastronomic restaurant Les Grands Arbres as well as our SPA care center.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service is possible depending on the availability and the conditions of the Hôtel Restaurant Spa Verte Vallée establishment. You will be able to fully enjoy your moment of relaxation and gastronomy in Alsace.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. For a stay at Hôtel Restaurant Spa Verte Vallée, recipients can book their dates with the establishment and fully enjoy their gift.
Can I modify my reservation made with a gift box?
The modification of your reservation made with a gift box depends on the availability and reservation conditions of the Hôtel Restaurant Spa Verte Vallée establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation at Hôtel Restaurant Spa Verte Vallée.
Is it possible to reschedule without fees with a gift box?
Date changes are possible depending on the availability at Hôtel Restaurant Spa Verte Vallée. The terms of the change are specified at the time of booking.
Can I convert my gift box into a gift card?
The gift boxes from Hôtel Restaurant Spa Verte Vallée cannot be converted into gift checks. You can use them to book an experience within our establishment, such as a stay, a dinner at the restaurant Les Grands Arbres, or a spa day with access to our pool, sauna, hammam, and jacuzzi.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, we offer special gift boxes for events like Valentine's Day, Christmas, or weddings. Check out our online selection to discover the available offers, and give an exceptional moment at Hôtel Restaurant Spa Verte Vallée.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
For groups, birthdays, or special occasions like bachelorette or bachelor parties, Hôtel Restaurant Spa Verte Vallée offers customizable gift boxes, combining gastronomic stays, spa days, or moments of well-being, just a few minutes from Colmar.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes from Hôtel Restaurant Spa Verte Vallée are official and guaranteed without intermediaries, as we collaborate directly with our establishment to offer you authentic and memorable experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the Hôtel Restaurant Spa Verte Vallée. You can offer a moment of relaxation with access to the pool, sauna, hammam, and jacuzzi, a massage, or a gourmet dinner depending on the chosen gift box.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on the availability at Hôtel Restaurant Spa Verte Vallée. For example, you can replace a massage with a facial treatment, subject to availability. The exact conditions are specified at the time of booking.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box from Hôtel Restaurant Spa Verte Vallée. You can order, pick up, and pay for your gift voucher on-site at the establishment's reception.
Is online payment secure?
Online payment for your gift box is secure on our Hôtel Restaurant Spa Verte Vallée platform. Your banking information is protected, and you can order with confidence.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at Hôtel Restaurant Spa Verte Vallée.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Hôtel Restaurant Spa Verte Vallée. Each box allows you to enjoy an overnight stay, a gourmet meal, or a moment of well-being in our establishment, located in Munster, Alsace.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at Hôtel Restaurant Spa Verte Vallée.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You can customize your box to your liking and send it directly to the lucky recipient at Hôtel Restaurant Spa Verte Vallée.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for their gift box purchases at Hôtel Restaurant Spa Verte Vallée.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at Hôtel Restaurant Spa Verte Vallée.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on the Hôtel Restaurant Spa Verte Vallée website. All the necessary information to manage your gift box is available there.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. Hôtel Restaurant Spa Verte Vallée accepts these payment methods for your convenience.
Can I receive an invoice after my purchase?
You will receive an email invoice after your purchase at Hôtel Restaurant Spa Verte Vallée. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. For your convenience, all payment methods are accepted at Hôtel Restaurant Spa Verte Vallée.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of Hôtel Restaurant Spa Verte Vallée.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment terms are specified during the order on our Hôtel Restaurant Spa Verte Vallée website.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, subject to the conditions of the Hôtel Restaurant Spa Verte Vallée establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the gift box to add a unique touch to your present, much like the exceptional experience offered by Hôtel Restaurant Spa Verte Vallée.
Can we add options to your gift box offers?
You can customize your gift boxes with additional options such as a wine package, an in-room aperitif, or a bouquet of flowers. The gift boxes from Hôtel Restaurant Spa Verte Vallée are designed to suit your preferences.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail, to offer them in an elegant case. Select this option when placing your online order to enhance your gift with Hôtel Restaurant Spa Verte Vallée.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box for a special occasion with a personalized message. The gift boxes from Hôtel Restaurant Spa Verte Vallée are designed to celebrate birthdays, weddings, and other events, with customization options to suit your preferences.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions of the establishment Hôtel Restaurant Spa Verte Vallée.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box for Hôtel Restaurant Spa Verte Vallée, we can send you a duplicate subject to availability. The digital gift box remains accessible at any time in your personal space.
Can partially used gift boxes be refunded?
The gift boxes from Hôtel Restaurant Spa Verte Vallée are non-refundable once partially used. You can offer a moment of relaxation and gastronomy in Alsace with our customizable gift boxes, combining stays, massages, and meals at the restaurant Les Grands Arbres.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. The gift boxes from Hôtel Restaurant Spa Verte Vallée can be customized to your liking, to offer an exceptional moment in Alsace.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes of Hôtel Restaurant Spa Verte Vallée, as they concern service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the terms of sale indicated at the time of purchase. For an unforgettable stay or wellness experience, consider Hôtel Restaurant Spa Verte Vallée.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, we invite you to provide us with a photo of the box as soon as possible. We will process your request quickly according to the conditions of the establishment Hôtel Restaurant Spa Verte Vallée.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased at Hôtel Restaurant Spa Verte Vallée depends on the general terms and conditions of the gift box, available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We advise you to check the establishment's conditions to find out about possible extension options. Enjoy the unique experience offered by Hôtel Restaurant Spa Verte Vallée.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the terms of purchase, at our establishment Hôtel Restaurant Spa Verte Vallée.
How can I redeem the cashback?
The balance of your gift box can be used to book services such as stays, gourmet menus, or spa treatments. Recipients can choose their dates and fully enjoy their experience at Hôtel Restaurant Spa Verte Vallée in Munster.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at Hôtel Restaurant Spa Verte Vallée depend on the establishment's conditions. They are specified at the time of purchase, in the details of the chosen gift box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Hôtel Restaurant Spa Verte Vallée are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, at our establishment Hôtel Restaurant Spa Verte Vallée.
Are there any dates excluded for gift boxes?
Some dates may be excluded for bookings made with a gift box from our establishment, Hôtel Restaurant Spa Verte Vallée. We recommend checking availability at the time of booking to fully enjoy your stay.
Is booking with a gift box subject to availability?
The reservation with a gift box from Hôtel Restaurant Spa Verte Vallée is subject to the availability of the establishment. To fully enjoy your experience, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password and access your account at Hôtel Restaurant Spa Verte Vallée.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box from Hôtel Restaurant Spa Verte Vallée, have the gift box number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at Hôtel Restaurant Spa Verte Vallée. To make the most of your stay, you can book your dates directly with the establishment, which will inform you about the available slots.
Can I use my gift box on holidays?
The use of your gift box at Hôtel Restaurant Spa Verte Vallée may be subject to specific conditions on public holidays. To fully enjoy your experience, we recommend checking availability and any potential restrictions directly with our establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You will be able to choose your dates according to the free slots at Hôtel Restaurant Spa Verte Vallée.
Can I book online with my gift voucher?
The reservation with your gift box is made directly with Hôtel Restaurant Spa Verte Vallée. You can choose your dates and fully enjoy your relaxation and gastronomy experience in Alsace.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the establishment's availability. Hôtel Restaurant Spa Verte Vallée welcomes you in a lush setting in Alsace, ideal for a relaxing and gastronomic stay.
Can I make a reservation by email with my gift box?
Booking with a gift box at Hôtel Restaurant Spa Verte Vallée can be done by phone or through their website. Email bookings are possible depending on availability and the establishment's conditions.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is possible to modify your gift box to a box of equal or lesser value, according to the establishment's conditions. You can take advantage of this flexibility to choose an experience that suits you better, within our Hôtel Restaurant Spa Verte Vallée.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as an overnight stay, a massage, or a dinner at the restaurant Les Grands Arbres. Any additional supplements or options, such as wine packages or flower bouquets, are at your own expense. At Hôtel Restaurant Spa Verte Vallée, the establishment's conditions specify that the lucky recipient can book their dates with the establishment and enjoy their service.
Is my gift box personalized?
Your gift box is nominative under the name of the beneficiary indicated at the time of purchase. It is valid for a reservation at our establishment, Hôtel Restaurant Spa Verte Vallée.
Can my gift box be used all at once?
Your gift box for Hôtel Restaurant Spa Verte Vallée can be used in one go. You can fully enjoy the experience offered, whether it's for a stay, a gourmet dinner, or a wellness day, depending on the box chosen. Enjoy your exceptional moment at Hôtel Restaurant Spa Verte Vallée.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for stays, gourmet menus, or treatments at our Hôtel Restaurant Spa Verte Vallée in Munster.
Is my gift box valid in only one establishment?
Your gift box is valid for a relaxing and gastronomic experience at our Hôtel Restaurant Spa Verte Vallée establishment.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. You will be able to fully enjoy your stay at Hôtel Restaurant Spa Verte Vallée.
Can someone else use my gift box?
The gift box you have received is personalized and reserved for your exclusive use. You will be able to fully enjoy your moment of relaxation and gastronomy at our establishment, Hôtel Restaurant Spa Verte Vallée.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested when using your gift box according to the conditions of the Hôtel Restaurant Spa Verte Vallée establishment. Please check the terms indicated on your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Hôtel Restaurant Spa Verte Vallée, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
Hôtel Restaurant Spa Verte Vallée does not allow pets in its rooms and common areas.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and choose your stay or treatment dates at Hôtel Restaurant Spa Verte Vallée. The reservation conditions are specific to each gift box and are detailed during the order process.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and fully enjoy your experience at Hôtel Restaurant Spa Verte Vallée.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several occasions depending on the establishment's availability. Enjoy your stay, massage, or lunch at the restaurant Les Grands Arbres of the Hôtel Restaurant Spa Verte Vallée.
What are the check-in and check-out times?
The check-in and check-out times at Hôtel Restaurant Spa Verte Vallée are set at 3 PM for check-in and 12 PM for check-out. These hours are designed to provide you with an optimal stay experience at our establishment.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box. For example, the Day Spa "Le Classique" includes a candle massage, lunch at the restaurant "Les Grands Arbres", and access to the pool, sauna, hammam, and jacuzzi. Each box offers unique relaxation and gastronomy experiences at Hôtel Restaurant Spa Verte Vallée.
What is the difference between a gift box and a free amount voucher?
A gift box from Hôtel Restaurant Spa Verte Vallée offers you a choice among predefined experiences, such as hotel nights, gourmet meals, or spa treatments. However, a voucher with a free amount allows you to pay for a service of your choice up to the selected amount, to fully enjoy your stay at Hôtel Restaurant Spa Verte Vallée.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them to learn about the details and usage terms before making your purchase at Hôtel Restaurant Spa Verte Vallée.
How do I use a gift box during booking?
To use your gift box at Hôtel Restaurant Spa Verte Vallée, simply book directly with the establishment by mentioning your unique code. The lucky recipient can then fully enjoy their stay, dinner, or wellness moment according to the chosen gift box.
Can the gift box be transferred to a third party?
The Hôtel Restaurant Spa Verte Vallée gift box can be given to a third party. Simply specify the recipient's name when placing the order or indicate it directly to the Hôtel Restaurant Spa Verte Vallée establishment.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. You can enhance your order with options like a wine package or a bouquet of flowers to enrich the experience at Hôtel Restaurant Spa Verte Vallée.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the Hôtel Restaurant Spa Verte Vallée establishment.
What is the validity period of a gift box?
The validity period of an Hôtel Restaurant Spa Verte Vallée gift box is 1 year. This duration allows the lucky recipient to fully enjoy their stay, dinner, or wellness moment in Alsace, depending on the chosen gift box.
Are children allowed?
Hôtel Restaurant Spa Verte Vallée welcomes children for family stays in the Munster valley. The establishment features a relaxation area with a swimming pool, sauna, hammam, and jacuzzi, as well as a gourmet restaurant for family sharing moments.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the gift box remains lost. In case of exceeding, the beneficiary will pay the difference according to the conditions of the establishment Hôtel Restaurant Spa Verte Vallée.
Is the spa access private?
Access to the spa at Hôtel Restaurant Spa Verte Vallée is included in the wellness packages and stays offered. You can enjoy the pool, sauna, hammam, and jacuzzi according to the conditions of the chosen package.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, wellness days with massages and lunch, or relaxing experiences in the pool, sauna, hammam, and jacuzzi. Our offers include half-board nights with access to our spa, gourmet menus, and relaxing massages. Discover our customizable gift boxes to offer exceptional moments at Hôtel Restaurant Spa Verte Vallée.